Cancellation and Refund Policy
Last updated: 2026-11-01
Draft — legal review is required before these details are final.
1. Status of this policy
Draft — the repository contains a preliminary merchant payment package, not a final customer refund policy. The customer rules below are limited to behavior visible in the app and must be reviewed before publication.
2. Cancellation requests
The app can send a cancellation request for an order. Server rules determine whether a specific order can be cancelled. The customer cancellation request does not currently send a reason. The exact eligibility rules are pending confirmation.
3. Refunds
The repository does not define a final customer refund method or timeline. The merchant payment documents describe online refunds to the source account and COD refunds by bank transfer or UPI only as preliminary proposals. Do not treat those proposals as the live customer policy.
4. Coins after cancellation or refund
The product logic states that coins used on cancelled or failed orders are returned and no coins are earned on those orders. Final refund and reversal behavior remains controlled by the service.
5. Returns and missing items
The repository does not define a customer return, replacement, missing-item, or damaged-item policy. Contact support or use the order screen while these rules are being confirmed.
6. Contact
Use the order screen to find the actions available for your order. Support and grievance contacts appear when confirmed.