Terms and Conditions

Last updated: 2026-11-01
Draft — legal review is required before these details are final.

1. Acceptance of these terms

These terms apply when you use Buyflit. If you do not agree, do not use the service. The effective date and final legal review are pending.

2. Definitions

“Buyflit” means the Buyflit app and website. “Customer” means a person who browses or places an order. “Merchant” or “Shop” means a local business listed on Buyflit. “Delivery Partner” means a person assigned to deliver an order. “Order” means a customer request for products from a shop. “Buyflit Coins” means the loyalty credits shown in a customer account.

3. Eligibility

You must be at least 18 years old and have a valid mobile number to create and use a customer account.

4. Account and OTP login

Use your own account and keep your mobile device and one-time login codes secure. Do not share a code with anyone. Your account is linked to the mobile number verified at sign-in.

5. What Buyflit does

Buyflit connects customers with nearby shops. Shops provide their product listings and prices. The shop is responsible for the products it offers and the prices it sets. Buyflit processes the order through the app and displays information returned by the service.

6. Orders and pricing

Product availability, serviceability, and final amounts are confirmed by the service. Review the order summary before placing an order. The final order response is the source for the confirmed total.

7. Payments

Checkout shows the payment methods available for your order. Cash on Delivery remains pending until delivery and collection are recorded. Web online checkout integrates Razorpay. The app also contains a wallet option; availability depends on the service and checkout.

8. Delivery

Buyflit displays shops based on the selected delivery location and serviceability data. Delivery timing depends on the shop and delivery partner. No delivery time is guaranteed unless the service states one for the order.

9. Cancellations, refunds and returns

Cancellation and refund details are set out in the Cancellation and Refund Policy. The supplied merchant payment documents are preliminary. Customer refund eligibility, refund method, and processing time remain pending confirmation.

10. Buyflit Coins

Coin earning rates and eligible order ranges come from the current service settings. The app estimate uses earning slabs and credits coins after delivery. The current estimated fallback is 100 coins = ₹1 and a 4% redemption cap on eligible product subtotal; delivery fees and taxes cannot be paid with coins. Live settings and the checkout quote control. The estimate uses a 60-day inactivity expiry, but the live expiry setting controls and the app shows expiry information. Coins are loyalty credits with no cash value and cannot be transferred or cashed out. The platform admin can change coin settings; how notice is given remains pending confirmation.

11. Reviews and content you share

You are responsible for reviews, images, and other content you submit. Do not submit unlawful, misleading, abusive, or third-party material that you do not have permission to use.

12. Merchant terms

Shops must register and use the merchant tools under the Merchant Agreement shown in the app. The current merchant payment package is marked preliminary and is not a final customer-facing policy. See For local shops for the registration flow.

13. Prohibited conduct

Do not misuse the service, interfere with its operation, attempt unauthorized access, or use Buyflit to break the law or harm another person.

14. Intellectual property

The Buyflit name, logo, app, and website content may not be copied or used outside the service without permission from the rights holder. The legal entity that holds those rights is pending confirmation.

15. Disclaimers and limits

Buyflit provides a platform for customers and shops. Product details and shop prices come from the shop. Service availability and order outcomes depend on the service and participating shop. The final disclaimer and liability terms require legal review.

16. Suspension and termination

Buyflit may restrict access where required by law or to protect the service. The grounds, notice process, and appeal route require legal review. You can request account deletion using the instructions on Delete account.

17. Governing law and jurisdiction

The governing law and court jurisdiction will be stated after the registered entity and jurisdiction are confirmed.

18. Changes to these terms

The current version and update date are shown on this page. The method Buyflit will use to notify users about material changes is pending confirmation.

19. Contact and grievance officer

Contact and grievance details are shown below when they have been confirmed.